Frequently Asked Questions

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You may be using an incorrect password, or you may still need to activate your account. Please search for a welcome email that invites you to activate your new account. If you can’t find it, please reach out to us at ywminyang@yiwumy.cn and we'll be happy to help.

For free shipping we useexpedited express line 7-10 days delivery to US , 5-12 days delivery to CA . 

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Yes! We ship globally so as long as there is a working postal system in your country, we will ship to you. :) To make sure that we ship to your specific location, please go to our website and click on the shopping cart to see the shipping section at checkout. Click on Country/Origin to view all the countries that we can ship to. If you have any trouble, please feel free to reach out to ywminyang@yiwumy.cn so we can help.

Standard international shipping usually takes 2-3 weeks. We do offer faster options as well, the price varies depending on where you live and how quickly you need the package to arrive. The best way to examine the different options is to proceed to the checkout window on the website. At that point, based on the weight of your items and your shipping address, you will be presented with a variety of shipping choices. You will see the shipping speed estimates for the different prices.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Refund Policy