After-Sales Service

We try our best to ensure that the products you purchase can meet your requirements with strict quality control and careful packaging, but it is always impossible to be 100% satisfied.

We make it easy for everyone to return and refund. The following is some questions you want to know:

We provide 7 days of after-sales service for all orders.

Starting with the date you sign for the order or the delivery date provided by the logistics company. You will no longer enjoy after-sales service 7 days after the order is delivered or signed.

Following are some practical examples of what is covered by after-sales service:

Situation: Some products you purchased in MinYnag have quality problems or are broken within shipping？

Answers: In most cases, we will compensate accordingly（for stock item)

Situation: You did not receive your package？

Answers: In most cases, we will help you track the package at first. If it is determined that the package has been lost, we will refund the full amount for you.

Situation: Some products do have not enough quantity

Answers: In most cases, we will refund you the missing products in full all send it again !

 

About Customized design Refund Policy

For custom items, please read our product details carefully before placing an order. If you have very high requirements for product quality, please purchase samples from us before placing an order to check the quality and then place an order with us!

Damages and issues

We provide 7 days of after-sales service for all orders. please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your problem, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at ywminyang@yiwumy.cn.