Soalan Lazim

1. What is your minimum order quantity (MOQ)?

Our MOQ varies by product. For most hijabs and scarves, the minimum is 10 pieces per color. For custom orders with private labeling, MOQ starts from 50-100 pieces per design. You can also mix different colors within the same style to reach the MOQ.

2. Can I order samples before placing a bulk order?

Yes. We encourage you to order samples first to check quality, fabric, and color accuracy. Sample orders are shipped via express courier and typically arrive within 3-7 business days. Sample fees are refundable upon bulk order confirmation.

3. What fabrics do you offer for hijabs?

We work with a wide range of fabrics: pearl chiffon, premium chiffon, modal, jersey (including liquid jersey), viscose, cotton, satin, cashmere, jacquard, lace, rayon, linen-cotton blends, and bamboo fiber. Each fabric has different drape, breathability, and seasonal suitability — contact us for fabric recommendations based on your market needs.

4. Do you offer OEM and ODM services?

Yes. We provide full OEM and ODM services including custom fabrics, colors, sizes, designs, labels, hangtags, packaging, and private labeling. Our in-house design team of 5 designers can also develop new styles based on your sketches or reference images.

5. What is your production lead time?

Standard production lead time is 4-6 business days after order confirmation. For large or custom orders, lead time may extend to 7-15 days depending on complexity. We will confirm the exact timeline before you place the order.

6. What shipping methods do you offer?

We offer three shipping options: Express courier (DHL/UPS/FedEx, 3-7 business days), Air cargo (7-12 business days), and Sea freight (15-20 business days sailing plus 3-7 days last-mile delivery). We also provide DDP (Delivered Duty Paid) sea freight service to major destinations including the US, Canada, UK, EU, and Australia.

7. What is DDP service and which countries does it cover?

DDP (Delivered Duty Paid) means we handle all customs clearance and duties, and deliver directly to your designated address. This saves you from dealing with customs paperwork and unexpected charges. Please contact us via WhatsApp to confirm if your country is covered by this service.

8. How much does shipping cost?

Shipping cost depends on package weight, dimensions, destination, and shipping method. The exact cost will be calculated when you check out or when our sales team prepares your order quote. We always provide the most cost-effective shipping option.

9. What payment methods do you accept?

We accept PayPal, T/T bank transfer (via WISE), Western Union, and Alipay. For larger orders, we also support L/C (Letter of Credit), D/P, and D/A. Full payment details including bank account information are available on our Payment Options page.

10. Is there a minimum total order value for wholesale?

Yes, the minimum total purchase amount for wholesale pricing is USD $300. Below this amount, wholesale prices may not apply.

11. Can you customize packaging and labels?

Yes. We offer custom packaging solutions including branded boxes, bags, hangtags, and labels. We can print your logo and brand information on any packaging component. Simply share your design requirements and we will provide samples for your approval.

12. Do you have any certifications?

Yes. Our factory is certified with BSCI (Business Social Compliance Initiative), GRS (Global Recycled Standard), and SEDEX. These certifications ensure ethical manufacturing, social compliance, and sustainable production practices.

13. What is your return and refund policy?

If you receive defective or incorrect products, please contact us within 7 days of delivery with photos or videos. We will arrange replacement or refund after verification. For quality-related issues confirmed to be our responsibility, we cover return shipping costs.

14. How do I place a wholesale order?

Browse our online catalog and select the products, colors, and quantities you want. Add them to your cart with your specifications. Submit the order and our sales team will calculate the total product cost plus shipping, then send you a detailed invoice. Once payment is confirmed, we begin production. For a step-by-step guide, visit our Order Placement Guide page.

15. How long have you been in business?

MinYang Clothing was established in 2012. With over 12 years of experience, we have grown into a trusted supplier for more than 30 long-term customers worldwide, including well-known brands such as COTTON:ON, ACNE STUDIOS, ARDENE, and TOPSHOP.

16. Can I visit your factory?

Yes, we welcome factory visits. Our factory is located at No.28, FuLi Road, SuXi Town, YiWu City, Zhejiang 322000, China. Please contact us in advance to schedule a visit so we can arrange a proper tour.

17. Do you offer design assistance for new collections?

Yes. Our team of 5 designers can help you develop seasonal collections, suggest trending colors and styles for your market, and create custom designs from your mood boards or reference images.

18. How do I track my order after it ships?

Once your order ships, you will receive a tracking number and shipping details. For express and air shipments, tracking updates are available online. For sea freight DDP orders, our team will keep you updated on the shipment progress and estimated delivery date.